Why players leave casinos

On every casino page we ask players who stopped playing there why they left. They can pick up to three reasons. Here is what 3,533 players said about 601 casinos.

All casinos together

The share of players who named each reason. With up to three reasons each, the shares add up to more than 100%.

  1. My payment method is missing26%
  2. Unfair bonus terms25%
  3. Verification (KYC) problems21%
  4. Poor customer support20%
  5. Not available in my country19%
  6. Low withdrawal limits18%
  7. Not enough games17%
  8. Slow withdrawals15%
  9. I don’t trust the licence13%

Where each reason comes up most

For each reason, the five casinos where players name it most. The percentage is how many of the players who left that casino gave this reason. Only casinos with at least 60 answers are included.